Sitting on the Edge or on the Ledge?
Network edge technologies—like firewalls, routers, and VPNs—serve as the first line of defense against cyber threats. Yet, many organizations fail to maintain them properly, leaving their systems vulnerable to attacks.
SOC it 2 Me: The Benefits of Software Upgrade Lifecycle Management and SOC 2 Compliance
Maintaining your network operating system software is essential for security, efficiency, and compliance. Software Upgrade Lifecycle Management ensures your software stays updated through patches and upgrades, which is crucial for…
What’s love got to do with it?
When I think of Valentine’s Day, I feel warm and cozy and wonder if there is something special I can do for the person I love. This requires that I…
This Time It’s Personal
“Aubrey, we found your info exposed online.” That was the subject line of an email I received just yesterday from Experian. Unfortunately, yesterday wasn’t the first time I’ve received an…
Practice Makes Perfect, But Does It Really Work In an Actual Crisis?
One of the primary achievements of IT Operations and Management is the ability to execute tasks quickly and efficiently, ensuring seamless system uptime and functionality. Various monitoring systems are in…
Risky Business: The Art of Mastering Process, Software, and Change
What do process, software, and change have in common? Well, for starters, they go hand in hand.
Maximizing IT Productivity: The Impact of Upgrading or Patching Older Network Operating Software
One of the critical decisions organizations face is whether to upgrade or patch older network operating software. It’s always tempting to delay such updates due to costs or potential disruptions…
Ch-ch-ch-ch-Changes: Basic Principles of Organizational Change Management
The word change is so fascinating. I think about it all the time. For example, it’s the start of a new year, and we often start the new year…
Procedures Are Like Following a Recipe
I'm a firm believer that procedures are like recipes—frameworks for repeatable tasks that can be improved and automated. Their frequency determines whether they are "savory" or "sweet" (baking) procedures.
This Software Is Bananas
I’m sure you know the mantra “If it isn’t broken, then don’t fix it,” and you might argue that this is sound advice. However, complex software systems break in complex…