This Time It’s Personal
“Aubrey, we found your info exposed online.” That was the subject line of an email I received just yesterday from Experian. Unfortunately, yesterday wasn’t the first time I’ve received an […]
Practice Makes Perfect, But Does It Really Work In an Actual Crisis?
One of the primary achievements of IT Operations and Management is the ability to execute tasks quickly and efficiently, ensuring seamless system uptime and functionality. Various monitoring systems are in […]
Risky Business: The Art of Mastering Process, Software, and Change
What do process, software, and change have in common? Well, for starters, they go hand in hand.
Maximizing IT Productivity: The Impact of Upgrading or Patching Older Network Operating Software
One of the critical decisions organizations face is whether to upgrade or patch older network operating software. It’s always tempting to delay such updates due to costs or potential disruptions or even having an “it won’t happen to us” mentality, but the benefits to productivity, risk, and overall operational efficiency far outweigh the cost factor.
Ch-ch-ch-ch-Changes: Basic Principles of Organizational Change Management
The word change is so fascinating. I think about it all the time. For example, it’s the start of a new year, and we often start the new year […]
Procedures Are Like Following a Recipe
I’m a firm believer that procedures are like recipes—frameworks for repeatable tasks that can be improved and automated. Their frequency determines whether they are “savory” or “sweet” (baking) procedures.
This Software Is Bananas
I’m sure you know the mantra “If it isn’t broken, then don’t fix it,” and you might argue that this is sound advice. However, complex software systems break in complex […]
Software Lifecycle Management 101—Unsexy But Necessary
Why don’t we talk about software lifecycle management regularly? It could be that most IT Operations folks follow the principle of “if it ain’t broke, don’t fix it.” It could also be a lack of knowledge, resources, budget, or anything else.
Software Lifecycle Management Is a Balancing Act to Protect Against Data Breaches
When I buy new technology, I know it has a limited shelf life—hardware lasts 5-10 years, while software often needs updates every 6-12 months. So why do many companies storing our personal information push their hardware and software to the brink of obsolescence?
